Your Rights and Responsibilities
We are commited to giving you the best possible service, achieved by working together. You have the right to see your records, subject to limitations of the law. It is your responsibility to keep your appointments, inform your GP of past illnesses, medication, hospital admissions and any other relevant details.
If you are unable to attend for a booked appointment, or no longer need the appointment please advise the practice as soon as possible. This will enable us to offer the appointment to someone else.
Along with the rest of the NHS we have a zero tolerance policy. If a patient acts with, or threatens, violence towards any member of staff the police may be called and the patient removed from the premises. They will also be removed from the practice patient list. Verbally abusive and offensive behaviour is similarly not tolerated.
Patients will be written to advising them of the standard of behaviour required to maintain a positive relationship with the practice. If the abusive or offensive behaviour is repeated this may also lead to the patient being removed from the practice list.