Practice Team

Practice Management

Mrs Frances Boer – Practice Manager

Having worked behind the scenes in the NHS for many years I made the switch to work in General Practice in 2011. I then joined Cranleigh Medical Practice in May 2012 just in time for the opening of our lovely ‘new’ premises.

I became Manager in August 2017 and am now responsible for managing all aspects of the business from premises to people and everything in between. I have a fabulous team working with me who are all experts in what they do.

I have a note in my room which says “Choose a job you love and you will never have to work a day in your life”. Well, that’s not entirely true but it’s a good way of looking at life and a philosophy we aim for here at CMP.

Mrs Natasha Taylor – Deputy Practice Manager

I graduated from University with a MSc in Sport and Exercise Science. After leaving University, I worked as a Clinical Data Manager before starting my career in the NHS in 2002. I joined the NHS as a Specialist Services analyst in Primary Care covering Kent, Surrey and Sussex and commissioning tertiary services from major London hospitals. In 2006, I moved into secondary care as Divisional Business Manager for Specialist Services at Brighton and Sussex University Hospitals, ultimately becoming Operations Manager for Obstetrics and Gynaecology in 2010 where I stayed, before leaving the Trust in 2013 to move to Guildford and raise a young family. After a ‘career break’, I joined Cranleigh Medical Practice as Assistant Manager (Finance) in 2018 and in 2020 became Deputy Practice Manager. I am fortunate enough to balance working part time in a role that I love, whilst being mum to my two boys.

Mrs Ged Irwin – Assistant Manager (Operations)

Administration

Ms Carol (Agnes) Dunkley

Carol is our systems coordinator and manages all the IT systems for us. She makes sure that all our systems are up to date, secure and reliable. She also runs various queries on our databases to support the work of clinicians.

Patient Services

Our Patient Services Team are the first point of contact for all our patients and visitors. They welcome patients to the practice and help to orientate people around the building. Our trained staff are able to signpost you to the most appropriate treatment centre which may include; the pharmacy, minor injuries unit, ACES (Acute Community Eyecare Service), A&E or appropriately booking you in with our clinicians. Our Patient Services Team may ask you a few questions which you are not obliged to answer, but may help them and our clinicians. They deal with prescription enquiries, referrals and assist with the processing of non-NHS services. All patient-related documents received in the practice are scanned onto patient records by our receptionists.

Each day they deal with people who can be sick, tearful, distressed or agitated and they do so with care and compassion. The team can be contacted Monday to Friday 08:00-18:30. All communication should be made by our eConsult service. If you are unable to do this, please contact the practice by phone on 01483 273951.