We welcome your comments and suggestions, they help us to improve our services. Tell us what we do best, where we don’t meet expectations, or any ideas and suggestions you may have by leaving us a review using our feedback form. You can also rate us using the friends and family test.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

Further written information is available regarding the complaints procedure from reception.

Please send completed forms to gwccg.secretariescmp@nhs.net, or post to:

Cranleigh Medical Practice
18 High Street
Cranleigh
Surrey
GU6 8AE