Appointments

All initial appointments will be virtual. This could be a phone call, video call or a text message if appropriate. If a face to face is clinically necessary, the clinician will arrange this after your virtual appointment.

Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

eConsult

Our eConsult service requires you to answer questions related to your selected condition. Please answer these questions in as much detail as possible. This information not only helps our Patient Services Team book you in with the most appropriate clinician, but provides invaluable information for the clinician reviewing your econsult.

To ensure appropriate, safe levels of care, eConsult will not be accessible during the weekend and of any bank holiday closure. It will become inactive at 17:00 on the last working day before the weekend and commence again at 07:30 on the first working day of the week.

How to Book an Appointment

You can make an appointment in the following ways:

Our Patient Services will assist you by filling in the eConsult on your behalf. This is to ensure your concerns are dealt with by the most appropriate clinician.

GP consultations can be booked up to 6 weeks in advance.

On the Day Appointments

We also have on the day appointments available with our duty team. These are for unwell patients that need to be seen on the same day.

The duty team consists of:

  • Minor illness nurse
  • Paramedic practitioner
  • Junior doctor
  • GP

Illnesses appropriate for our duty team:

  • Chest infection
  • Tonsillitis
  • UTI (Urinary tract infection)
  • Urgent pain management advice
  • Diarrhoea & vomiting
  • Cold/flu
  • Earache/Ear infection
  • New painful, swollen leg
  • Palpitations
  • Child under 1 years

Improved Access Appointments

We are also able to offer virtual appointments early evening and weekend appointments at Fairlands or Binscombe practices.

Please contact us by phone if you would like to book one of these virtual appointments. The doctors are all from the local area.

For more information please visit our ‘Improved Access’ page.

Cancel an appointment

If you are unable to make your appointment, please let us know so that we can offer it to other patients. There are a number of ways to cancel an appointment: